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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathy cooper

March 19, 2025

5  out of  5
rating by Kathy cooper
"Was very helpful and knowledgeable in everything I needed to know and did all she could do to make sure I could afford the coverage I needed. Highly recommend!"
We responded:
"Thank you, Kathy, for sharing your experience! It's wonderful to hear that you found the assistance helpful and knowledgeable. Your recommendation of our services to others means a lot to us."
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Seth Pierce

March 10, 2025

5  out of  5
rating by Seth Pierce
"These folks set the bar for customer service SO incredibly high that I doubt anyone in west Georgia can match. Kristi and Gabby are phenomenal to work with! From moving my auto policy from another state to adding a second vehicle, Kristi has been proactive, quick to answer questions, and incredibly thorough. Insurance is one of my least favorite things to deal with, but the team here rolls out the red carpet. If you’re shopping insurance, put Bradford Hegler and his awesome team at the top of your list!"
We responded:
"Thank you, Seth, for this amazing 5-star review. Kristi and Gabby are vital parts of the agency and I appreciate you giving them a shout out, I couldn't do it without them."
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Kirsten Pilgrim

March 6, 2025

5  out of  5
rating by Kirsten Pilgrim
"Alicia gave us a call when we are in the middle of refinancing our home to offer us some discount on our auto and homeowners insurance. We were flabbergasted to find how much we paying out with barely any coverage! Alicia listened to our concerns and got us into a position where we will feel so much better financially. Like a good neighbor.. State Farm really is there!"
We responded:
"Thank you so much for sharing your experience, Kirsten. It's great to hear that Alicia was able to assist you during your refinancing process and help you find great coverage options. Your feedback is greatly appreciated, and we're here to support you with any future insurance needs. "
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*1DayatAtime LCJ4Ever

March 5, 2025

5  out of  5
rating by *1DayatAtime LCJ4Ever
"✨️ StateFarm Baby!!!! All Day, Everyday!!! They got me covered!!! S/O to Alicia & Mr. Bradford for being on my side out here in these streets!!! GOD is GOOD! BLESS Y'ALL 🙏🏽🙌🏽🥰"
We responded:
"Thank you so much for your awesome review! It's wonderful to hear that you feel covered and supported by our team. Alicia and I are grateful for your shout-out and are always here to help you navigate your insurance needs. Your kind words and positive energy mean a lot to us. "
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Ashanti Lewis

January 15, 2025

5  out of  5
rating by Ashanti Lewis
"I started with Bradford with my first car in High-school. I just added life insurance for my family of 4. From Bradford, Kristi, Jordan, John and Gabby. They have been there for me on both the good and bad days. I call they answer and answer all 1million of my questions."
We responded:
"Thank you, Ashanti, for your wonderful feedback! We are here for you through all the ups and downs. We're glad to assist with all your questions and support your family's insurance needs. Your trust means a lot to us!"
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millie christensen

December 25, 2024

5  out of  5
rating by millie christensen
"Nicest guy you’ll ever meet! Bradford is so personable you’ll feel like you have another brother for life! Our family just adores him!"
We responded:
"Thank you, Millie! Your kind words and support mean a lot! "
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Steve Swafford

December 19, 2024

5  out of  5
rating by Steve Swafford
"I called and Gabby answered and she was kind and very helpful. Kristi was on the phone but Gabby talked to me for a minute asking about Christmas until Kristi was available and transferred me over and Kristi talked to me about some life insurance that I will purchasing at the beginning of the year. They were both very professional and very personable and sweet"
We responded:
"Thank you, Steve, for sharing your experience! I'm glad to hear Gabby could assist with your call, and Kristi could assist with your new life insurance policy. Looking forward to assisting you in the new year!"
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Ashley Lindsey

December 19, 2024

5  out of  5
rating by Ashley Lindsey
"Gabby sent me over to Kristi, and Kristi was able to explain everything to me. Definitely recommend!!"
We responded:
"Thanks so much, Ashley! It's awesome to hear that Gabby and Kristi were able to assist you effectively. Your recommendation means a lot to us!"
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L Robinson

December 12, 2024

5  out of  5
rating by L Robinson
"Kristi Ligon was great to work with in setting up insurance with their company. I appreciate the time she took to explain different things and also in following up on the quote."
We responded:
"Thank you so much for your kind words! We're glad Kristi could assist you and provide clarity on your options. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jonathan Troy

November 1, 2024

5  out of  5
rating by Jonathan Troy
"Such a great experience and exceptional service. Kristi has worked above and beyond in assisting us with our insurance needs. It’s as if she’s always available and ready to help. Gabby has been a joy as well and we are just overall very appreciative of the kindness and great service we have received from the entire team! 5 STARS!!!"
We responded:
"Thank you so much for sharing your wonderful experience! We're glad to hear that Kristi and Gabby have been able to assist you so effectively. Your appreciation means a lot to us, and we're grateful for your kind words about our team's service. We're here whenever you need us!"
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Randi Dyer

October 23, 2024

5  out of  5
rating by Randi Dyer
"Such great service and prompt responses to email requests for quotes. Kristi Ligon helped tremendously with getting my renters insurance policy low and very affordable for my budget Car insurance was also much more affordable than what I was paying with GEICO."
We responded:
"Thank you for sharing your experience, Randi! It's great to hear that Kristi was able to assist you in finding affordable renters and auto insurance. We're grateful that our service met your expectations and that you found our responses prompt and helpful. Your satisfaction is our priority!"
Profile photo of Tony Crow

Tony Crow

October 23, 2024

5  out of  5
rating by Tony Crow
"It was such a pleasure dealing with Alicia @ the Bradford Hegler State Farm Insurance agency in Villa Rica, GA. The results of converting 100% of our policies (Auto, Boat, Home, Rental Property) resulted in a very nice savings and corrected quite a few coverage shortfalls that my previous insurance agent @ Allstate never picked up or offered to review/correct. I initiated a change in coverage on August 27th because of the normal annual or semi-annual increases I always receive from Allstate with no assistance from Allstate to help with. I felt very comfortable speaking/emailing with Alicia and decided very quickly to turn all policies over to State Farm. Mid way thru the process my work requirements were greatly increased, and I had to step away from the conversion process for a lengthy period. I never felt any pressure from Alicia or State Farm because of my unavailability. About every week or 10 days I would get a very nice text message or email from Alicia just checking in with me, letting me know they had not forgotten about me. I would reply - "not ready yet, still tied up at work" - and that would be it. I really appreciate the approach they use by not using pressure to 'close the deal', because that would never work with me. As of this morning, 10/23, I was able to close the deal with Alicia and State Farm on all of our policies and could not be happier, or more pleased with the entire conversion process. I would recommend to anyone to use Alicia @ the Bradford Hegler State Farm agency in Villa Rica. You will not regret it, and I am sure you will enjoy the service and insurance acumen you receive from them. Next on my agenda for today, call Allstate and cancel all of our policies effective today. Thank you, Tony C. Carrollton, GA"
We responded:
"Tony, thank you so much for sharing your experience! It's wonderful to hear that Alicia was able to assist you in transitioning all your policies smoothly and effectively. We're delighted that you found the process pressure-free and accommodating, especially given your busy work schedule. Your recommendation means a lot to us, and we're so pleased that you're happy with the savings and improved coverage."
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Ricky Watson

October 22, 2024

5  out of  5
rating by Ricky Watson
"I swapped to State Farm after getting an awesome quote from Kristi. Kristi went above and beyond to help with auto and home quotes. I appreciate great customer service and Kristi did an awesome job!!"
We responded:
"Thank you so much for sharing your experience, Ricky! It's fantastic to hear that Kristi provided you with exceptional service and helped you find great quotes for both auto and home insurance. Your appreciation for her efforts means a lot to us!"
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Alondra Hooks

October 20, 2024

5  out of  5
rating by Alondra Hooks
"Kristi was so helpful. She walked me through everything and made it easy."
We responded:
"Thank you for sharing your experience, Alondra! It's fantastic to hear that Kristi made everything easy for you. Your feedback is greatly appreciated!"
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whitney cook

October 9, 2024

5  out of  5
rating by whitney cook
"I contacted this office and spoke to Kristi Ligon she was very helpful with getting me started with a policy immediately. After dealing with other car insurance companies State Farm is the way to go especially with such an amazing agent. Kristi Thank you so much for having patience, being kind and working with me. You deserve all the stars ⭐️."
We responded:
"Thank you so much Whitney for the great review. Kristi is a huge asset to our agency and does a great job with help protect families. We would love to help any of your friends, family, or neighbors!"
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Jenn. Shropshire

June 21, 2024

5  out of  5
rating by Jenn. Shropshire
"Bradford's office has the most helpful staff and is the best experience you could have for your insurance needs. Kristi always helps in anyway she can to resolve any issues."
We responded:
"Thank you for the kind words, Jenn! We're thrilled to hear that Kristi and our team have been so helpful in meeting your insurance needs. We appreciate your feedback and look forward to continuing to provide excellent service."
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Mary

June 12, 2024

5  out of  5
rating by Mary
"I have been thru a few insurance companies during my life span but the people here are absolutely wonderful! They are kind, considered,knowledgeable and probably the most honest people I have ever met!!! I have been with them for years now and I adore every single one of them"
We responded:
"Thank you so much for your kind words, Mary! We are thrilled to hear that you have had such a positive experience with our team. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service."
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Rebecca Randall

June 11, 2024

5  out of  5
rating by Rebecca Randall
"Stephanie was absolutely helpful with my issue today...she didn't stop until the issue was 100% fixed...Thank you Stephanie for all you did for me today your AWESOME!!!"
We responded:
"Thank you for sharing your positive experience with Stephanie! We're thrilled to hear that she went above and beyond to assist you. We appreciate your kind words and look forward to serving you in the future."
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Greg Gibson

June 10, 2024

5  out of  5
rating by Greg Gibson
"Stephanie went above and beyond the call of duty when my vehicle had issues with the state not having the VIN number correct in the system and causing it to show no insurance! Stephanie actually called my local tag office and worked with them until the issue was resolved!!! Christy is great also. Highly recommend this agency."
We responded:
"Thank you for sharing your positive experience, Greg! We're thrilled to hear that Stephanie was able to assist you with resolving the issue efficiently. We also appreciate your recognition of Christy!"
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Sandra Behmke

April 11, 2024

5  out of  5
rating by Sandra Behmke
"Exceptional client care. They take their time with choosing the right insurance plans to fit the client. Highly recommend."
We responded:
"Thank you, Sandra! Personalized customer care is one of our top priorities. We truly appreciate your recommendation of our services to others."
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Candice York

March 18, 2024

5  out of  5
rating by Candice York
"They are very helpful I love the service they are very dependable and work with you personally and solve any and every problem highly recommend"
We responded:
"Candice, thank you for your 5-star review and wonderful recognition of our team! Your recommendation of our services to others makes our day. Our team is always here to assist!"
Profile photo of Jean Bryant

Jean Bryant

December 19, 2023

5  out of  5
rating by Jean Bryant
"Stephanie was amazing. She has been very polite professional and friendly. She has promptly returned all calls. I would highly recommend her. She has went above and beyond to help."
We responded:
"Thank you for your kind words and 5-star review recognizing Stephanie, Jean! We're so glad to hear you've had a positive experience working with her. We truly appreciate your recommendation of our services to others."
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Shatieya Chapman

August 30, 2023

5  out of  5
rating by Shatieya Chapman
"John was awesome! I am hearing impaired and he was very patient with me. He went above and beyond to make sure I understood everything. He gave me a great rate and I will recommend him to anyone."
We responded:
"Shatieya ,thank you so much for your kind words, John truly values your satisfaction and appreciates your recommendation. Your feedback inspires us to continue delivering exceptional service, and we're delighted to have been able to assist you with patience and care. Please don't hesitate to reach out if you ever need assistance in the future."
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Sarah Thompson

August 29, 2023

5  out of  5
rating by Sarah Thompson
"John is always extremely helpful and knowledgeable. He not only knows his products, but he is willing to listen to our needs and provide the right solutions for our family."
We responded:
"Thank you so much for your kind words, Sarah! We're thrilled to hear that John's expertise and attentive approach have made a positive impact on your family's insurance experience. We're here to ensure your needs are met with the right solutions every step of the way. If you have any further questions or concerns, feel free to reach out. Your trust is greatly appreciated!"
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Ashley Hill

August 25, 2023

5  out of  5
rating by Ashley Hill
"These people are absolutely amazing! Stephanie is my absolute favorite! Always in a good mood, friendly, and always willing to help! I highly recommend this insurance company to everyone. You will NOT be disappointed!"
We responded:
"Hey Ashley, thank you so much for the 5 star review! I so glad to hear you have had an amazing experience with the Stephanie and our team."